/
David

David

Mar 14, 2019

Job description: Support Engineer (Tier 1)

Company

Company name

 

Company size

 

Industry

 

 

Demographic information

 

Technology

Wants + Needs

Technology

Wants + Needs

  • 5 Linux

  • 4 Windows

  • 1 Puppet

  • 1 Compliance

  • 4 Ops

  • 0 Dev

  • knowledgebase references

  • efficient automatable workflows

  • run book

Behaviors + Tasks

Obstacles

  • triage of issues and problems

  • troubleshooting where the fault is and forwarding

  • more cautious, slow

  • reads the entire manual before doing anything

  • tasked with menial tasks

  • call/ticket volume

  • not being able to find what he needs

  • tickets are time sensitive