Job description: Support Engineer (Tier 1)

Company

Demographic information

Technology	Wants + Needs
5 Linux 4 Windows 1 Puppet 1 Compliance 4 Ops 0 Dev	knowledgebase references efficient automatable workflows run book
Behaviors + Tasks	Obstacles
triage of issues and problems troubleshooting where the fault is and forwarding more cautious, slow reads the entire manual before doing anything	tasked with menial tasks call/ticket volume not being able to find what he needs tickets are time sensitive