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Iris Kwok (Unlicensed)

Iris Kwok (Unlicensed)

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Persona role: Compliance Guy

Job description: Security Support Engineer (Tier 1)

Company

Company name
Company size
Industry

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Demographic information


TechnologyWants + Needs
  • 1 5 Linux
  • 3 4 Windows
  • 0 1 Puppet
  • 8 1 Compliance
  • 4 Ops
  • 0 Dev
  • knowledgebase references
  • efficient automatable workflows
  • run book
Behaviors + TasksObstacles
  • triage of issues and problems
  • troubleshooting where the fault is and forwarding
  • more cautious, slow
  • reads the entire manual before doing anything
  • tasked with menial tasks
  • call/ticket volume
  • not being able to find what he needs
  • tickets are time sensitive

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