Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Version History

Version 1 Next »

Persona role: Compliance Guy

Job description: Security Engineer

Company

Company name
Company size
Industry


Demographic information


TechnologyWants + Needs
  • 1 Linux
  • 3 Windows
  • 0 Puppet
  • 8 Compliance
  • 4 Ops
  • 0 Dev
  • knowledgebase references
  • efficient automatable workflows
  • run book
Behaviors + TasksObstacles
  • triage of issues and problems
  • troubleshooting where the fault is and forwarding
  • more cautious, slow
  • reads the entire manual before doing anything
  • tasked with menial tasks
  • call/ticket volume
  • not being able to find what he needs
  • tickets are time sensitive
  • No labels