Betty

8 Linux

7 Windows

9 Puppet

5 Compliance

9 Ops

9 Dev

• time for R&D - non-profit work
• intellectual stimulation
• "do cool stuff"
• others to be motivated by their work

• logging into servers, making updates
• manages her team, reports to DevOps Manager
• tries new technology at home
• keeps a sense of business perspective
• pragmatic
• talks before acting

• legacy code
• too many notifications
• business resource constraints
• not enough time
• burnout