Betty

8 Linux

7 Windows

9 Puppet

5 Compliance

9 Ops

9 Dev

• time for R&D - non-profit work

• intellectual stimulation

• "do cool stuff"

• others to be motivated by their work

• logging into servers, making updates

• manages her team, reports to DevOps Manager

• tries new technology at home

• keeps a sense of business perspective

• pragmatic

• talks before acting

• legacy code

• too many notifications

• business resource constraints

• not enough time

• burnout